PRN
  • Blue Bell, PA, USA
  • Hourly
  • Full Time

Position Summary

The Customer Advisor is responsible for data/order entry, order processing and customer service calls, emails, order tracking, and assisting customers with a host of issues. 

 

Job Responsibilities

  • Provide excellent customer service via the telephone:  courteous, efficient, telephone/electronic interpersonal communication, through both inbound and outbound communication. Maintains call quality of 90% or better.
  • Possess outstanding ability to communicate via the telephone and process data simultaneously. Has excellent customer feedback and works proactively to handle 65-75 calls per day.
  • Works to assist the CRD leadership team in the identification and resolution of work flow issues and the management of customer expectations.
  • Works to resolve customer issues and will leverage a 10% cost savings to preserve customer relations.  Resolves payment issues on inbound calls.
  • Maintains proficiency in team metrics including Call Volume, Availability, and Customer Service Scores
  • Maintains accuracy and thoroughness in Data entry and has less than 8 processing errors each month.
  • All other duties as assigned.

Qualifications

  • High school graduate or GED Required
  • Bachelor's degree preferred
  • 1-2 years of experience sales/customer service experience
  • 1-2 years healthcare experience working with healthcare professionals and/or patients
  • Skilled in computer communication and data entry to maintain less than 8 processing errors per month
  • Excellent written and verbal communication skills

Benefits include:

  • Medical and dental benefits.
  • Company paid life insurance, long-term disability and short-term disability coverage.
  • On-site gym with 24-hour access.
  • 401k with company match.
  • Friendly, team-oriented work environment.

 

We are an Equal Opportunity Employer

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